Tugba Kalyoncu
Founder / CEO
Tugba founded Lara Consulting, the company behind The Global Ops, in 2014 as an independent U.S.-based operating company focused on business operations, commercial execution and cross-border growth. From late 2017, through a long-term collaboration in the fashion and retail sector, she applied the experience she had gained building online systems and digital businesses in hospitality to retail. In 2020 she built and managed her first U.S. marketplace operation for one of the brands in that collaboration.
That work has grown into a multi-brand, multi-marketplace operating model, run with a core team that has stayed together as the operation expanded across brands, marketplaces, technologies and increasingly complex requirements. It now spans marketplace management, technology and integrations, catalog and inventory, fulfillment, returns, customer service, retailer compliance and cross-functional execution, and has supported the U.S. market entry, launch and ongoing operations of more than 15 international fashion and lifestyle brands while maintaining on-time shipment performance above 99% across multiple accounts.
Before retail, Tugba spent more than two decades in hospitality, restaurant and logistics businesses in the United States and Türkiye: franchised restaurants in Florida and Pennsylvania, where she expanded digital ordering and online sales channels alongside in-store operations; a Fort Lauderdale hotel and a portfolio of 22 short-term rental properties, where she built the management and online distribution systems from the ground up and raised annual occupancy from about 30% to 80% within the first year; a New York restaurant whose takeout business she built from scratch; and B2B sales leadership at TNT, where she won major corporate accounts in international express logistics.
